I mentioned before that we were moving. We were supposed to move today. Our lease was up on the 31st for the place we are renting. I have spent hours looking for places to live in our price range, neighborhood, etc. We finally found the cutest place, talked to the realtor and had a verbal agreement that we would move in this weekend. Since it’s just across town, we figured we’d take the benches out of the van, and use it to move just about everything. You would be surprised at what fits inside one of these things.
Well, Thursday morning my brother in law called. He found a house that was twice the size of where we were going to move for the same price. Even though it’s way across town, I figured that was worth checking out. I made an appointment with the realtor and headed over. Long story short, a HUGE truck smashed into the back of the van. He thought I had already turned. We pulled into a parking lot and he gave me his insurance card, who he has through State Farm. He apologized profusely and said he was calling his insurance company right away. He was so very sorry about the whole situation. Since I had a to-do list a million miles long, I called State Farm a few hours later. When I called, they already knew what had happened because that guy had already called. I told the girl on the phone we needed the back of the van fixed right away so we could move. She didn’t seem concerned. In fact, she sounded irritated I was telling her that because it’s “not her job” to listen to what happened, it’s the insurance adjusters. They would call me later.
Friday afternoon rolled around and I still hadn’t heard back. I called them again. I explained AGAIN that we NEEDED the van to move. I asked her what their plan was if I didn’t have a van to move this weekend. She said, “I don’t know, there isn’t anything we can do.” I told her it had been over 24 hours since they had been notified. She said she would call an adjuster. Hours later I finally got a call from the adjuster. In short, she basically said that until she has spoken with the guy who ran into me (who she left a message with), and they have looked at the van, there is nothing they will do. Oh, and since the van is drivable they won’t rent me a vehicle, but I can rent one on my own if I want. But they won’t reimburse me. They don’t care that the hatch is broken, since it’s still drivable they don’t care.
It’s Saturday afternoon and I still haven’t heard one peep from the adjuster.
So now we are down to our tiny little Saturn. There is no way we can move a couch with a Saturn. We just tried to pick up some extra moving boxes and had to leave all the nice, big ones behind because they wouldn’t fit through the sliding doors. Awesome. Thanks, State Farm. It’s not like we aren’t in school or anything and would love to rent a vehicle out of our own pocket when we HAD one that worked just fine.
I talked to our current landlord and despite the problems, we can stay here til we figure this stupid mess out. Oh. But since we are supposed to sign a lease today on the new place it looks like we will be paying double rent. I am going to call the landlords and see what we can work out, but I am so upset. State Farm Insurance doesn’t seem to care that they have screwed us this weekend. They don’t care that I have to unpack my dishes and my kids toys for another week only to repack them, and unpack them again.
State Farm doesn’t care that they are making our lives miserable.
We are moving next weekend no matter what, we’ll figure out the situation with the housing… let’s just hope they fix the van by then or at least get us a rental. Jerks!
I think what makes me most irritated is when someone crashed into the back of my husband’s truck a few years ago, their insurance company was so amazing and phenomenal… they had an insurance guy working with the cop at the scene!!!! They had a rental in our hands within hours. They called us to see if we were OK. I forget which company that was, but with the size State Farm is, you would THINK they could come up with HALF that customer service, and not make me call them every day!!!
Anyone have any advice?