I have never had Internet or email on my phone. I couldn’t fathom paying for Internet when I already pay for it at my house. I’ve stayed basic forever, but recently got sucked into the smart phone world by being able to share data (weirdly dropping $10 off our bill) and seeing that if I upgrade my phone to a 2 year contract could the the Iphone 4s for $50.
I called up Verizon and got some sweet young guy on the phone. I asked him a thousand questions. I finally decided, that after 2 years of not renewing my contract with them that I would finally do it to get the iPhone. I asked him if he got commissions or anything if I resign up. He said no, but since he is new it would make him look good. Rather than going online, I let the new guy sign me up for another 2 years and order my phone. He says that since it’s close to the weekend the 2 day shipping means I won’t see the phone until Monday. Fine. I have gone this long without it what is another 2 days…
Sunday night rolls around and finally my tracking number shows something besides, “No information.” My order is being shipped to Montana. i realized that I hadn’t changed our address in 4 years-we have always been paperless so it has never ever been a problem. I quickly call Verizon and make the necessary changes. He assures me I will see my phone on Wednesday.
Wednesday rolls around and I again, keep checking the tracking number. Nothing changes until Tuesday. It’s still in Montana. I called FedEx this time, asking why it’s in Missoula. The guy on the phone is helpful, gasps when he realizes that my phone is actually now on the truck being delivered because “we didn’t update the address!” Apologizing for his mistake, he promises to overnight express my phone and I will have it at the very latest, Friday afternoon.
I’ve heard this before.
So yesterday I called at noon to see where my phone was. We had to look up the package by the address because the old tracking number is gone and they never gave me a new one. She tells me my package has been shipped back to the seller. I ask if she was serious, she then spends a few minutes clicking around and then says, “Oops! It’s going to Texas.” She informs me that it is indeed on the truck, but might not make it to me until Monday. But keep an eye out in case it comes early. I call again at 3. This woman is irritated I don’t have a packing number and informs me that my package is ON the truck and I WILL have it today at 4:30. At 5 I call again. This time some guy says, “I don’t know why they told you that, it’s still on a pallet at the warehouse and isn’t scheduled for delivery until Monday.”
At this point I was super irritated. I’d been pretty chill about the whole thing until now. I asked him if I could just go pick it up. He calls the warehouse twice to ensure that I can go get it tonight, but only between 6:30 and 8:30pm.
My husband is at school, it’s pouring rain, the kids don’t want to get in the car again, but I wanted to get my phone. So we eat dinner and head over to FedEx. Which is no less than 14 miles from my house. In the middle of nowhere.
I drag all the kids in the office. The woman gives me a blank stare when I explain I don’t have a current tracking number. She says, “I can’t help you.” And not kidding, walks away. She comes back and I start explaining why I have no tracking number. She cuts me off and says, “The woman who takes care of problems is on the phone. Do you have a tracking number?” I say no again, and she walks away before I can say anything else. I drag out my phone and find the text from days ago with the old number. I give it to her… even though every other rep has told me it doesn’t work. She doesn’t even punch in numbers. She just says, “oh, ok.” She then walks into the back, gets my package and hands it to me. I start saying, “YOu know this is ridiculous. This was supposed to be over night expressed and I was supposed to have it last night.” She says, and I quote, “I don’t know what you are complaining for, you have your package.”
I just walked out.
Then I drive over to Verizon. I got there 20 minutes before they closed. BY then i am so furious I am bout to cry. I walk in the door, dragging 4 little kids behind me. The girl sees me walking in and looks HORRIFIED that I would go into her store with kids, 20 minutes before close. She haughtily asks me what she can do. I asked for their manager. She says, “He is gone for the day. Gone. Can’t do anything.” The guy is only slightly nicer and asks what he can do to help. She feels the need to again say, “I am a rep. I have no codes. I can’t fix anything.” I start into my stupid story AGAIN. She could have cared less. She was rude. She was half rolling her eyes. The guy on the other hand felt bad and tried to help me out. While she no joke, yanked the package out of my hand and ripped through it to get the phone out (heaven forbid she be at work 5 extra minutes). The guy motions me to the side, apologizes for her behaviour and says he will personally try to fix this and get his manager to help me out tomorrow. We’re chatting as he is walking the cash drawer to the back. He wasn’t walking fast enough for her. She storms by and yanks it out of his hands.
He apologizes and says he has to go in and close out the computers, but he will call me later.
Meanwhile, she is working on activating my phone. She says very hurriedly, “Do you need your contacts moved over?” I wanted to say, “Oh, no. I have all 400 of their numbers memorized I can enter them manually myself!” Instead I say , “Yes.” she doesn’t’ even look at me, just extends her hand and motions for me to hand over my old phone. She disappears in the back. Meanwhile my little guy has decided to have an explosive diaper. Awesome. She comes back out and I ask, “Is there a bathroom I can change him?” She looks at me like I have two heads and says, “They’re counting money.” ….. Um…. Ooook…. “IS there a bathroom I can change him in?” She again repeats, “They’re counting money, you can’t go back there.” I finally realize the bathroom must be in the back. Wow. So I change him on the only bench available.
It’s very obvious by now she is super irritated that it’s 8:03 and she is still at work.
She hands over my phone and I gather my brood and leave.
All I can say is I am so glad that I have 15 days to change my mind, because this experience will probably give me an idea of what I can expect for the next 2 years.
What do y’all do for cell service???