Dollar Tree Coupon Policy Update 12/10/12

Dollar Tree just updated their coupon policy this morning. They sent an email out to all their employees on Friday, and finally posted it on their site this morning (I’ve been checking daily!).  I have been trying to contact corporate, I have emailed, left messages and finally sent them a message on Facebook.  They finally responded with the link to the new policy.  It didn’t answer any of the questions I had, but it did confirm that there are changes in the Dollar Tree coupon policy.  The new and updated Dollar Tree coupon policy is (with major changes underlined):

Manufacturer Coupons

  • We accept Manufacturer Coupons only, no retailer specific coupons; example Target, Wal-Mart, etc.
  • We do not accept photocopies of coupons. Coupons must be intact, not altered or modified in any way.
  • Coupons can only be used in stores, must be presented at time of purchase and cannot be redeemed for cash at a later time.
  • Item purchased must match the coupon description (brand, size, quantity, color, etc.) and be presented prior to the expiration date printed on the coupon.
  • We accept only 1 Manufacturer Coupon per single item purchased.
  • We accept coupons for over a dollar on a single item. The coupon value will be reduced to the purchase price of the item.
  • We cannot give cash back if the face value of a coupon is greater than the purchase price of the item.
  • Coupons for free items are only accepted if a purchase is required to get one free (for example, Buy One Get One Free offers).
  • Any applicable sales tax must be paid by consumer.
  • We reserve the right to accept, refuse or limit the use of any coupon.
  • This policy is subject to all local, state and federal laws and regulations where applicable.
  • These guidelines apply to all coupons accepted at Dollar Tree (Manufacturer and Internet Coupons).

Internet Coupons

  • We accept up to two (2) Internet Coupons per household per day.
  • Internet Coupons must be a “Manufacturer Coupon”, have a valid expiration date and a valid remit address for the manufacturer.
  • We do not accept Internet Coupons for “Free” items with no purchase requirements.
  • Duplicated (photocopies) Internet Coupons will not be accepted. Each Internet Coupon must have a different serial number.

 

Now, this is my personal opinion. I don’t work for any of the Dollar Stores, I am just a blogger who blogs specifically about the dollar stores.

I love that they cleared up the part about accepting coupons on items over a dollar!  Hooray!  Get those Airwick coupons back out!!!! And I ove that they are now doing B1G1 free coupons!  That is great!

However, I think that this 2 printable coupons a day policy is ridiculous. I live in Lubbock, TX. Our Sunday newspaper coupons are very limited. We get 1/3 of the coupons the rest of the big cities get, and I rely heavily on printed coupons for most of my savings. I also only buy 1 paper. With Dollar Tree only allowing 2 printables per day, per household, they’re really hurting their customers. The industry standard does not limit how many printable coupons stores will take per household, per day. Most companies realize that this is 2012, and the world is moving forward with technology. Printing coupons is just one of those things. You can get scannable coupons on your smart phone. You can get text coupons on your phone. It’s the way our lives are changing and I feel like Dollar Tree has 10 claws digging into the past with this new policy.   Only allowing 2 printable coupons a day is below industry standard.

The industry standard is not “Two printable per day” but closer to “2 like coupons” per transaction.  Using only 2 of the same coupons for the same item(regardless if they came from the paper or were printed) makes more sense.  Here are some examples of what other stores are doing:

Target Coupon Policy:  Limit of 4 identical coupons per household, per day (unless otherwise noted on coupon).  Printable:  We gladly accept them.

Wal Mart Coupon Policy: The system will prompt for supervisor verification for:

  • 40 coupons per transaction.
  • A coupon of $20 or greater on one item.
  • $50 or more in coupons in one transaction.

Kroger Coupon Policy: A limit of 150 coupons can be loaded per household at one time, limit to 3 identical.

Food Lion Coupon Policy: A max of 10 coupons per the same item per the same customer.

Dollar General Coupon Policy: No limit of how many you can use.

Family Dollar Coupon Policy: No limit of how many you can use.

The list goes on. Why is Dollar Tree limiting printable coupons?? I don’t know.  It shouldn’t matter.  As long as the coupon is for the correct item, they will get fully reimbursed.  Coupons are like money in their pockets, they help their sales go up.  They should be gladly accepting printable coupons.

If you would like to have your voice heard and let Dollar Tree know what you think about their new policy (always be polite), you can contact them at:

Phone:  1-877-530-TREE (8733)

Fill out a contact form on their site HERE.

You can find them on Facebook HERE. 

You can find the Dollar Tree Official Coupon Policy HERE.

You can see their response to me on Facebook HERE.


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Comments

  1. THANK YOU!! For this……. I am running into an issue though where the Dollartree stores in my area will not except anything over $1, even for example the $1.50 off 2 Hefty slider bag coupon from a few weeks back. Which would have left me paying $0.25 a box.

  2. Awesome! Thanks so much for staying on top of this.

  3. Janet McClelland says:

    Thanks so much for this site. I just joined yesterday and posted my comments then about the problems I had at Dollar Tree on Sat. 12/08. It was a real nightmare!! I had half a cart filled with items I had matched up to my Internet coupons and I was ready to do several transactions to be able to use them when I was told I could only redeem 2 Internet coupons per household per day. If all my coupons had been ones that I cut out of coupon inserts there would have been NO problem at all as I was told there was no limit on them. Makes no sense to me. The Dollar Tree I shop at most of the time did have a really big sign saying that they accept manufacturer coupons. Well, that sign has disappeared over the last couple of weeks. Seems like they may be trying to discourage the use of coupons. I am going to try a different Dollar Tree today to see if it’s the same.

  4. I agree – the limit of 2 TOTAL internet coupons per househould per day is D.U.M.B. I think that they could limit to 2 identical internet coupons like you’ve said, but not limit a transaction to 2 TOTAL. The rest of the policy seems okay to me, though. And it clears things up on some of the other issues that were unclear before.

  5. my problem has been the mgr at the store I like (clean well stocked frozen/fridge items well addressed ) now says coupon must state per item so a $1 off 1 not $1 off 4

  6. Sometimes I have problems when I use Coupons that picture only certain products but the desciption says $ off ANY ITEM/PRODUCT (For example: the $1 off ANY Marvel or Disney Item/Product that pictured one of the Vitamin Bottles) and have had trouble using such Coupons. The manager stood there and debated with me about whether or not I could use that on the Disney Sandwich Bags since the picture only showed the Vitamin Bottle. I was nice and explained to him that I have been Couponing for almost 4 years now and know what I’m doing. I assured him I was not in the store to use the wrong Coupons on wrong items, because those actions lead to stores not allowing Coupons anymore and my family and I are dependent on these Coupons. However, I asked him if he’s not sure on whether he is able to take it, if I could get those items taken off and I would contact the Corporate Office to tell them they need to explain this Coupon situation to their managers a bit more because it’s making both of us feel uncomfortable. The manager and cashier noticed my Coupon Book and complimented me on my organization and then he told the cashier to take the Coupons; and if he “gets in trouble about it, he gets in trouble.” I thanked him, but also said, that was not necessary, I could just go ahead and pay for the bags, but he looked at the Coupon and said “Well, it does SAY on ANY one ITEM.”
    Dollar Tree should really inform their managers about Coupons like these, because not all Coupons will show every item that Company produces.
    Also, the first time I used internet Coupons, the manager told me there was a limit of only ONE printable Coupon, so I showed him a copy of the Coupon policy I had printed and he was quite impressed that I had all of this info. I think that is why he let me use the Marvel/Disney Coupon as well.
    I do realize that I could consider myself lucky, compared to others who have tried to use Coupons at Dollar Tree. I tend to give them the benefit of a doubt because it is such a new thing for them, unlike places like WALMART! Now THAT is a crazy place to use Coupons at. It makes me mad just thinking about it. (Although I must admit, I had a good experience last time I went there)

    • Janet McClelland says:

      Gee, I’m thinking that you may be wrong about that coupon being good on Disney sandwich bags. I don’t use those vitamins but I’ve seen the coupons for them and I think the coupon is just for the Marvel/Disney vitamins. I wish I had one of the coupons to see who the manufacturer is but I don’t keep them. I don’t think that the Disney sandwich bags are made by the same manufacturer that makes Marvel/Disney vitamins.

      • Gee, I think just about every blogger posted that coupon because the manufacturer of the coupon put NO LIMITS on it. Technically, the coupon was valid! Let’s not forget that the post was corrected once they let us know that wasn’t what they meant. THeir fault. Not mine.

    • I remember that coupon. The manufacturer of that coupon intended it to be off their vitamins, which retail about $6.50. Unfortunately, they didn’t put any exclusions, and descriptions, any anything. When my coupon printed, you couldn’t even tell it was a bottle of vitamins. That is the first time I have seen a legitimate coupon go out from RedPlum that was that vague and that wrong. In the end, the coupon was intended for Vitamins, but the verbage on the coupon allowed it to be used for any product Disney or Marvel. I hope they learned from that experience and their future coupons will have a better description. Technically, you were right about the Disney coupon.

      Once I found out it what it was intended for, I corrected my post and didn’t use the others I had printed. Technically, I still could have. Ethically, I didn’t.

  7. It’s not just Dollar Tree.. the fact that Target is ONLY taking 4 like coupons in a transaction is silly. They get paid for their coupons. Ringing up 10 or 50…for ONE customer is alot easier on THEM than ringing up 50 customers! It’s better for hourly scheduling costs for a start. It’s better for their bottom line. Why limit? This is what rain checks were made for! It’s better for the economy if we CAN BUY items!

  8. I’d like to know if I can use a manufacturer coupon that states for example: save $1 of 2 items. A Dollar tree manager argued with me that they don’t accept those coupons, only the ones that say for example save $1 of 1 item. She pointed to the coupon policy where it says: ‘We accept only 1 Manufacturer Coupon per single item purchased.’ Am I wrong? I contacted Dollar Tree corporate twice with an e-mail and they failed to answer. Yesterday I left a voicemail message and still no answer. They have the worse customer service I’ve ever experienced!

  9. How many of the same manufacturer coupons are you allowed to use in a transaction?I was using 4 like coupons.I’m calling corporate in the morning..She told me I could only use 2 of the same.She even tried saying corporate had called earlier and said that.Then she said the item doesn’t even match the coupon…This was the Olay bars.I said it says bar soap too.She even said to the cashier you were just going to give her all that for free.I said uh no the company gives it back to you and I’m paying the tax.She’s always rude but yesterday she was incredibly rude!Even from the get go when the cashier knocked on the office door.She was on the phone.She comes out of the door looks at the cashier and me then says “Uh your gonna have to wait I’m on a conference call”.But the way she said it was very very rude and she was loud.The store was packed.I felt like a fool not giving it right back to her but I figured whatever I’ll call corporate in the morning and then the district manager will call me back.I’m going to let them know that the cashier did nothing wrong at all but she was making it seem like he was.

    • I think the biggest problem is managers who are ignorant. If they don’t understand that they get reimbursed for the coupon, then they would feel like they are being stolen from. I used to coupon a lot at Target, and had some of the nastiest cashiers. I have seen them THROW AWAY MY COUPONS when they were done scanning them. I am so sorry you are experiencing this kind of problem, it seems like Dollar Tree is forgetting that if we don’t shop there, they won’t have any business.

  10. I should have had the policy with me yesterday. Manager said no coupons over $1.00, and also no coupons where you buy 2 items, now that’s crazy. I had $1.50/2 Hefty bags coupon. Then they tell me they can’t take the bags off the order. I made them cancel the order and ring it up again. I wish there was another store closer to me, they think I’m a trouble maker cause every time I go they have a problem with my order because of their policy that they don’t adhere to.

    • Always carry a copy of the couon policy with you! I was at Wal Mart yesterday and the cashier refused to accept 3 of my coupons! I kept trying to explain the policy but she insisted that I was wrong. It wasn’t worth arguing and I was so mad at myself for not having the policy, she was wrong.

  11. You all have to remember that the people who work there get paid minimum wage and are not trained for their positions. I have worked at dollar tree for over a year and their “raise” is 10 cents most of the individuals who work there go to college and are just there to get extra money. We are not shown how the coupon policy works. There is no way to scan coupons we have to manually type in the number the different type of coupons and how much it is worth. The reason many Disney coupons is not taken is because of the contract with Disney products is up in the air. Since the beginning of January the coupon policy has changed twice so far. A lot of cashiers do not know the policies because we have no direct contact with corporate only the store manager does. The other reasons many managers do not want to accept many online coupons is that every coupon they receive must have a different serial number. So many refuse taking them because it says right on the policy that they can refuse to take a coupon.

  12. My local Dollar Tree will not accept ANY printed internet coupons. They will only accept newspaper coupons.

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  1. [...] Thanks Dollar Store Deals Cancel reply [...]

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  3. [...] must have a different serial number.Read and print Dollar Tree’s Coupon Policy here.Thanks, Dollar Store Deals!Posted in Dollar Tree, UncategorizedLeave a Reply Cancel replyYour email address will not be [...]

  4. [...] Dollar Store Deals! Filed Under: Dollar Tree Tagged With: Coupons, [...]

  5. [...] not be accepted. Each Internet Coupon must have a different serial number. A special thanks to Dollar Store Deals for bringing this change to my [...]

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  7. [...] Dollar Tree Coupon Policy Update (December 2012) Tweet!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs");If you do any shopping at Dollar Tree with coupons, you’ll want to note this important change to their coupon policy. Beginning today, you’ll be limited to two printable coupons per household per day. This means you’ll need to make trips throughout the week if you have more than two printable coupons to use.Here is the full coupon policy:Manufacturer CouponsWe accept Manufacturer Coupons only, no retailer specific coupons; example Target, Wal-Mart, etc.We do not accept photocopies of coupons. Coupons must be intact, not altered or modified in any way.Coupons can only be used in stores, must be presented at time of purchase and cannot be redeemed for cash at a later time.Item purchased must match the coupon description (brand, size, quantity, color, etc.) and be presented prior to the expiration date printed on the coupon.We accept only 1 Manufacturer Coupon per single item purchased.We accept coupons for over a dollar on a single item. The coupon value will be reduced to the purchase price of the item.We cannot give cash back if the face value of a coupon is greater than the purchase price of the item.Coupons for free items are only accepted if a purchase is required to get one free (for example, Buy One Get One Free offers).Any applicable sales tax must be paid by consumer.We reserve the right to accept, refuse or limit the use of any coupon.This policy is subject to all local, state and federal laws and regulations where applicable.These guidelines apply to all coupons accepted at Dollar Tree (Manufacturer and Internet Coupons).Internet CouponsWe accept up to two (2) Internet Coupons per household per day.Internet Coupons must be a “Manufacturer Coupon”, have a valid expiration date and a valid remit address for the manufacturer.We do not accept Internet Coupons for “Free” items with no purchase requirements.Duplicated (photocopies) Internet Coupons will not be accepted. Each Internet Coupon must have a different serial number.Thanks Dollar Store Deals! [...]

  8. [...] over to Dollar Store Deals to read my friend Anna’s take on this new policy. Share [...]

  9. [...] will not be accepted. Each Internet Coupon must have a different serial number.A special thanks to Dollar Store Deals for bringing this change to my attention.  (function() {var s = [...]

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  11. [...] Coupons will not be accepted. Each Internet Coupon must have a different serial number.Thanks,Dollarstoredeals Share this:EmailPrint Filed Under: Dollar [...]

  12. [...] at Dollar Tree is that they have just recently changed their coupon policy! You can read more about Dollar Tree’s new coupon policy here, but the highlights are they DO take coupons in value over $1, and they are now taking B1G1 as [...]

  13. [...] products will vary by store, so your store may not have everything on this list.  Please check out Dollar Tree’s new coupon policy, which was just updated last [...]

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