Dollar Tree just updated their coupon policy this morning. They sent an email out to all their employees on Friday, and finally posted it on their site this morning (I’ve been checking daily!). I have been trying to contact corporate, I have emailed, left messages and finally sent them a message on Facebook. They finally responded with the link to the new policy. It didn’t answer any of the questions I had, but it did confirm that there are changes in the Dollar Tree coupon policy. The new and updated Dollar Tree coupon policy is (with major changes underlined):
- We accept Manufacturer Coupons only, no retailer specific coupons; example Target, Wal-Mart, etc.
- We do not accept photocopies of coupons. Coupons must be intact, not altered or modified in any way.
- Coupons can only be used in stores, must be presented at time of purchase and cannot be redeemed for cash at a later time.
- Item purchased must match the coupon description (brand, size, quantity, color, etc.) and be presented prior to the expiration date printed on the coupon.
- We accept only 1 Manufacturer Coupon per single item purchased.
- We accept coupons for over a dollar on a single item. The coupon value will be reduced to the purchase price of the item.
- We cannot give cash back if the face value of a coupon is greater than the purchase price of the item.
- Coupons for free items are only accepted if a purchase is required to get one free (for example, Buy One Get One Free offers).
- Any applicable sales tax must be paid by consumer.
- We reserve the right to accept, refuse or limit the use of any coupon.
- This policy is subject to all local, state and federal laws and regulations where applicable.
- These guidelines apply to all coupons accepted at Dollar Tree (Manufacturer and Internet Coupons).
- We accept up to two (2) Internet Coupons per household per day.
- Internet Coupons must be a “Manufacturer Coupon”, have a valid expiration date and a valid remit address for the manufacturer.
- We do not accept Internet Coupons for “Free” items with no purchase requirements.
- Duplicated (photocopies) Internet Coupons will not be accepted. Each Internet Coupon must have a different serial number.
Now, this is my personal opinion. I don’t work for any of the Dollar Stores, I am just a blogger who blogs specifically about the dollar stores.
I love that they cleared up the part about accepting coupons on items over a dollar! Hooray! Get those Airwick coupons back out!!!! And I ove that they are now doing B1G1 free coupons! That is great!
However, I think that this 2 printable coupons a day policy is ridiculous. I live in Lubbock, TX. Our Sunday newspaper coupons are very limited. We get 1/3 of the coupons the rest of the big cities get, and I rely heavily on printed coupons for most of my savings. I also only buy 1 paper. With Dollar Tree only allowing 2 printables per day, per household, they’re really hurting their customers. The industry standard does not limit how many printable coupons stores will take per household, per day. Most companies realize that this is 2012, and the world is moving forward with technology. Printing coupons is just one of those things. You can get scannable coupons on your smart phone. You can get text coupons on your phone. It’s the way our lives are changing and I feel like Dollar Tree has 10 claws digging into the past with this new policy. Only allowing 2 printable coupons a day is below industry standard.
The industry standard is not “Two printable per day” but closer to “2 like coupons” per transaction. Using only 2 of the same coupons for the same item(regardless if they came from the paper or were printed) makes more sense. Here are some examples of what other stores are doing:
Target Coupon Policy: Limit of 4 identical coupons per household, per day (unless otherwise noted on coupon). Printable: We gladly accept them.
Wal Mart Coupon Policy: The system will prompt for supervisor verification for:
- 40 coupons per transaction.
- A coupon of $20 or greater on one item.
- $50 or more in coupons in one transaction.
Kroger Coupon Policy: A limit of 150 coupons can be loaded per household at one time, limit to 3 identical.
Food Lion Coupon Policy: A max of 10 coupons per the same item per the same customer.
Dollar General Coupon Policy: No limit of how many you can use.
Family Dollar Coupon Policy: No limit of how many you can use.
The list goes on. Why is Dollar Tree limiting printable coupons?? I don’t know. It shouldn’t matter. As long as the coupon is for the correct item, they will get fully reimbursed. Coupons are like money in their pockets, they help their sales go up. They should be gladly accepting printable coupons.
If you would like to have your voice heard and let Dollar Tree know what you think about their new policy (always be polite), you can contact them at:
Phone: 1-877-530-TREE (8733)
Fill out a contact form on their site HERE.
You can find them on Facebook HERE.
You can find the Dollar Tree Official Coupon Policy HERE.
You can see their response to me on Facebook HERE.