I have been so lucky to have 3 Dollar Tree stores I regularly visit, none of which have given me a hard time for using coupons. I think some of them are fellow couponers and happy for me that I am saving money. That being said, I feel bad when I hear stories from readers that you aren’t able to use coupons! Many of you are reporting things like:
- They won’t take internet printables, only coupons with “Something on the back.”
- They will only take 1 coupon per person per day
- They don’t take coupons at all
- You can only use 1 coupon per transaction causing you to ring up 20 items separately
- They don’t take $1 off coupons
- They don’t take coupons that say $.50/2 because you can’t use 1 coupon on 2 items
The list goes on. It’s ridiculous. Dollar Tree has NOT changed their policy! It is still the same one they have had for just over 2 months now. What many of you are experiencing are ignorant and rogue cashiers who like to make up their own rules. They do NOT understand the wording of their coupon policy, and their managers do not understand how couponing works. Coupons do NOT hurt the store. They actual make their sales go up. I spoke with one manager who said in 1 month they had about $365 worth of coupons turned in. She mailed all those coupons in and got a nice, big fat check for $360. Some of her new cashiers accidentally accepted $5 worth of coupons that they weren’t supposed to. Despite that, her store made a profit of $360. Her sales for the month went up $360. That makes her as a manager look like she is doing something right.
Manufacturer coupons are put out by the creator of a product. They are doing it so you buy their stuff! If the store that takes the coupon follows policy and procedure, they get fully reimbursed for the value of the coupon, plus $.08 for their time. Because people are buying product, it’s not sitting on shelves collecting dust. It’s a win win for everyone involved. Your grocery bill drops, the store gets reimbursed, and you are buying the product the company makes.
Unfortunately, there isn’t much you can do if your cashiers AND managers choose to not follow their own corporate policy. You can save your coupons and wait for another time and try a new cashier. If possible, you can try another store. I would definitely call corporate and every area manager I could get a hold of with the names of who was not following basic policy. You can find this information for your area by using Google.
Here are some available resources:
A video I made way too late at night a couple months ago explaining the Dollar Tree coupon policy line by line (they have since added that managers have the right to refuse any coupon and limit quantities):