Dollar General Customer Service Contact Number

If you are looking to contact the Dollar General, here is some quick info!

You can find their contact page here if you would like to send them an email.

Or, you can call this number

1-800-678-9258

And speak to their customer service department.  I strongly believe in letting companies know if there is a problem in their store.  They won’t be able to fix the issues if they don’t know that they exist.


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Comments

  1. Jamica Davis says:

    Manager of Center Point Al store is rude. He had the nerve to tell me he didn’t have time to get something off shelf for me because they were waiting on him to unload a truck. He was only one a few steps away from me & could have eaily reached it without a ladder as he is much taller than me. I also don’t like because Dollar General does not give rain checks. I will never be back to that store ever again.

  2. Cheredan says:

    I shop at this store several times a week plus make lots of Christmas and birthday purchases there.
    Recently, a female employee with long, dark, curly hair said, “we’re closed, you have to leave”. It was several minutes before closing time.
    A few weeks ago, I watched a black woman shove a huge bag full of clothes etc. obviously not worried about being seen. I pointed the shoplifting out as did another shopper, the employees mumbled among each other until the shoplifter walked passed all of us, out the door.
    They never open more than one lane, no matter how long the line or how many employees are there. When I buy from the 50% off rack, they will not take it off unless I point out each item, then they act like its a real inconvenience. They’ll argue about items being on sale, sometimes they say it’s included in the marked down price (depends on the employee). Once a manager (with long, light colored hair and bangs) told me I got it across the aisle from the sign, I told her where I got it then she said, “they must have done it without my permission” and took the stuff off the conveyor belt. As I was paying, the guy that rang me up apologized and the manager, holding my stuff in her hands, called out, “this stuff is going on clearance in a day or two, just not right now”.
    I drive past the Dollar General at 17809 Batesville Pike Sherwood, Arkansas #13861 to Gravel Ridge or Wal-mart every time now, even in a hurry, its such a hassle its no more convenient anyway.
    All my neighbors and family have had the same complaints.

  3. Meigs Cooperative Parish says:

    Our ministry uses the local Dollar General Stores in Racine and Pomeroy Ohio to purchase items for our ministry. Several months ago our checks were declined by Certegy for Code 2. This was out of the blue as we have always wrote checks there without any difficulty. We tried to call the telephone number given only to receive automation without any resolution. We contacted our local bank and they gave us a telephone number which I telephoned to actually talk to a REAL person who asked not only information about the ministry but my personal information which I supplied. When I finished I asked if I could write checks that will be accepted and she said probably not but she would send me an application. I receive the application and the application asked for the same information I supplied both to Dollar General and the lady I talked with. I mailed it in and have heard nothing from Certegy. We will be starting shopping for our Christmas ministry so our small community will lose money that will go out of state if the situation has not been resolved. We hope you can help as we are not a fly by night ministry as we have been in the community since 1972. Thank you for the help.

  4. I am both an employee and customer of Dollar General. There has been no working restroom or running water in our store for 6 days now. I feel this is not only wrong for the employees, but for those customers who need to find a restroom in a timely manner. The time delays between reporting a problem, and seeing it actually resolved are epic. I like my job, but the conditions that stores are in due to lack of maintenance needs addressing. People like a store with heat/air (which goes out often), plumbing, ect. Please address the breakdown in this area.

    Sincerely,
    Andrea Fox

    • Hello Andrea!

      I would love to help you, but I am a blogger who just runs a blog where you can find coupons and deals for Dollar General, Family Dollar and Dollar Tree. I am not actually associated with Dollar General. I hope you can use the information (such as the service contact number) in this post s solve your issue.

      Best of luck.

  5. jane sisner says:

    I shop at the new store in Accident MD. While the inside of the store is very nice the outside is a pigsty. Hundreds of cigarette butts laying literally all over the parking lot. The wide walkway into the store is always dirty and littered and looks like it hasn’t been swept in weeks. It obviously needs to be swept daily. They need to have surprise inspections by their higher ups! Several times I have walked in to hear the one manager (and always the same one because he has a slight speech impediment so I know it’s the same one) “discussing” other employees and complaining about something a customer ask them for. “I told her we aren’t Walmart!” was one of the comments I have heard. They need an intercom system or if they have one they need to use it instead of screaming back and forth to each other over the entire store.

  6. Kay Greene says:

    Just visited our local Dollar General Store located In Ronceverte, West Virginia – went in looking for a certain item that was listed on the comment section of the internet of who sold this item and the Dollas General Store was listed as stocking it – was told very rudely that they did not sell this item that I misread the article. Tried to tell her that I had not misread the comment and she and another employee only got nastier – have since looked it up again and it stated that Dollar General Stores sells the item that I was looking for – someone needs to give these employees a talking to about how to talk to customers – will not shop in that location again.

  7. Glenda Rowell says:

    Hi just to start off I live dollar general I go there all the time and love it. Now I went to the dollar general in lake Jackson Texas next to Aarons and I had such a bad experience I couldn’t find anything it was clutter all in the front. The tung that got me the most was the in organized shelfs I know your company has plan o grams or something like that but there was baby items right in the middle of the hbc items it took me 5 min to find bath soap they had it in 3 different spots with stuff between them down an isle I couldn’t even find the face wash I get there all the time in brazoria. Someone needs to step in and clean that store up it looks like hoarders gone wrong

  8. Isabel perez says:

    I was a victim of racism, in the Austin tx store

  9. Unhappy Customer says:

    Store #02462 advertised 12 pack pepsi products at 3 for $11.00. I tried to purchase a 12 pack of Pepsi, Dr. Pepper and Mt. Dew (3 total) and was told that the 3 for $11.00 could only be applied if purchasing 3 of the same soda even though they are all pepsi products and were all the same price. They have lost my business!

    • Hey-I am sorry to hear that. I am just someone who blogs about deals you can find at the dollar store and don’t actually have any contact with Dollar General management. I suggest contacting Dollar General with yoru issue so they can resolve it. Best of luck.

  10. wanted to commend one of your emploees I’m a 60 yr old Navy vet, I recently shoped at you store on 1-16-2014 bought bird seed and a 6pk of beer, at the regsiter Kevin asked me for my ID, no problem I had it, I wanted to thank you and Kevin for renewing my trust in your stores
    store #14249 time was about 14:51

  11. I have been to several dollar generals 2 off hwy 81 east McDonough ga… Newton county ga… Peeksville rd henry county ga.. BATHROOMS OUT OF ORDER
    ..REALLY.you want my money pay a plumber to keep your bathrooms in working order.. This is all the time. Bad business

    • Hey Pam,

      this is a blog about Dollar General/Family Dollar/Dollar Tree. I am not affiliated with any of those stores, rather, I just posted this information to help you contact the actual company. Hope it helps.

  12. john nelson says:

    Dollar general, los molinos ca. a three dollar, 31 cent item. twenty dollar bill. clerk hands me back 16 dollars, 69 cents, with the receipt on top, in one jumbled gob . i asked him to count it back out to me. he was bewildered. i called for the manager, and asked her why the employee had not been trained to dispense change in the proper manner. she replied that it ‘did not matter’ to her.
    well, it does not matter to me that i never shop there again.
    p.s/ let us know how the idiot manager works out for you..hahaha.

    • Hi John.

      This is a blog about the Dollar Stores, I am not affiliated with Dollar General in any way! I hope you find the number and contact information listed in the post above so they can help resolve your issue.

  13. sherly hll says:

    Hi My name is Sherly Hill and I am in need of getting a copy of my receipt from my purchase on 3-10-2014 for the amount of $47.25,because I have to turn a copy of that receipt in to my job at the end of the month.The store name is Dollar General Market and the store address is 1803 knight ave waycross ga 31501.The store number is 09826.I made this purchase with a company credit card and the last four digits of the card is 7617.If you will could you please fax me a copy of this receipt,because it is mandatory that I have it.The fax number is 912-449-7052 to Sherly Hill with supportive Housing,Thanks and God Bless.

    • Hey Sherly!

      I am not affiliated with Dollar General at all. You will actually need to contact Dollar General. Best of luck.

  14. Wanda Stephenson says:

    I’m really getting tired of trying to buy a product for the price posted on the shelf and getting to the register and being charged another. This happens at least 1 out of 2 times. The store in Abernathy, TX is new and it looks like a junk store. No, worse. I have seen junk stores that look better than this one. What a shame. Someone needs to clean this store up.

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